Frequently Asked Questions

Who can refer a patient to Rockford Center?

Anyone can refer a patient to Rockford Center. Rockford Center frequently receives referrals from:

  • Mental Health Professionals
  • Medical Professionals
  • Employee Assistance Professionals
  • Educational Professionals
  • Community Agencies
  • Clergy
  • Friends and Family
  • Former Patients of Rockford Center.

If you would like more information, call the Rockford Center at 302-996-5480 or toll-free at 1-866-847-4357.

If I have a problem on a weekend or evening, how do I contact Rockford Center?

The Assessment Referral Center is open 24-hours a day, 7 days a week to answer phone calls, handle assessments and facilitate admissions.

Will my insurance company pay for treatment services from Rockford Center?

Rockford Center has contracts with most major insurance companies and managed care organizations. If you are uncertain whether your insurance will cover the cost of treatment, you may contact Rockford Center at 302.996.5480 or 866.847.4357 for assistance.

What should I bring with me to Rockford Center?

In the event that inpatient admission is necessary, you may want to bring the following items with you to Rockford Center:

  • Current identification and insurance cards
  • Overnight personal care items including shampoo/conditioner, toothbrush, toothpaste, deodorant, hair comb & brush, body lotion
  • All current medications
  • Casual clothing
  • Comfortable shoes without laces
  • Small amount of money for small purchases (i.e. cigarettes, snacks, stamps and personal items)

Do Not Bring:

  • Televisions, radios, CD players, or electronic games
  • Jewelry
  • Any substances that contain alcohol, drugs, or other substances that could be abused
  • Tight fitting or short cut clothing, shirts with inappropriate slogans or revealing slumber wear
  • Food or beverage of any kind
  • Cellular Phones
  • Shoes with laces
  • Purses, or handbags of any kind
  • Medications (illegal, prescription or over the counter)
  • Glass items
  • Lighters or matches
  • Plastic bags, or hangers
  • Scissors, knives, razors, sharp objects or weapons of any kind
  • Metal files, picks, nail clippers
  • Safety pins or straight pins
  • Electronic devices, including cell phones, pagers, ipods, cameras, computers, tape recorders, radios, hairdryers, curling/straightening irons, CDs, etc.
  • Belts, suspenders, scarves, ties, shoelaces or strings in any clothing item, hats
  • Blankets, pillows, stuffed animals (child unit only), towels, washcloths
  • Aerosol sprays, spray bottles or canisters (including perfume or body sprays)
  • Makeup (exception: adults may have powder foundation without mirror and lipstick)
  • Jewelry (exception: wedding rings, religious items, or post earrings)
  • Footwear: heeled shoes or boots of any kind (exception: adults may wear slippers or flat laceless shoes/sneakers; adolescents may only have slippers)
  • Underwire from bra
  • Thong underwear (exception: adults may have at discretion of staff)
  • Any items considered to be potentially dangerous by staff
  • ANY ITEMS CONSIDERED TO BE UNSAFE OR VALUABLE ARE TO BE SENT HOME WITH FAMILY MEMBERS.
  • ROCKFORD CENTER WILL ONLY ASSUME RESPONSIBILITY FOR THOSE ITEMS DEPOSITED IN THE SAFE.

If you are in need of treatment or have a question, call Rockford Center’s Assessment Referral Center at 302-996-5480 or toll-free at 1-866-847-4357.

Will my family be involved in my treatment?

Family education and family therapy are essential components of the program and recovery. Prospective clients and their families are informed of the expectations of family participation prior to admission to the program.

Do I have to participate in my treatment plan?

All patients are expected to actively participate in their own treatment. Your involvement and willingness to work with the staff of Rockford Center are crucial elements of treatment. Rockford Center staff also encourages the involvement of family members in the treatment process.

What should I expect upon arrival at Rockford Center?
  • Client or parent/guardian complete registration form with emergency and outpatient provider contact information and insurance information
  • Level of Care assessment performed by master’s level counselor to determine recommendation of care (takes minimum 45 minutes)
  • For inpatient recommendations: Admission paperwork and orders completed (takes minimum 30 minutes). After admission to unit, a nursing assessment is completed with a focus on medical history (takes minimum 30 minutes). Non-invasive client search and belongings search completed by staff to ensure safety.
  • For partial day recommendations: Client sent home and staff to contact insurance company for authorization next business day. Client will begin program 1-2 days after initial assessment. 
  • For all other recommendations: Client given plan of care form that lists 3 appropriate service providers in their home area to contact.
What should I expect within the first 24-48 Hours?
  • Referral source and outpatient providers notified of admissions (only with signed release of information)
  • Initial Psychiatric Assessment
  • Physical assessment completed by internist (physical exam)
  • Routine labs drawn (as indicated)
  • Urine Drug Screen performed (as indicated)
  • Chemical Dependency assessment (as indicated)
  • Psychosocial assessment completed by social worker
  • Family contacted and family session scheduled
  • Nursing assessment completed
  • Dietician referral (as indicated)
  • Creative Arts assessment
  • Initial treatment plan developed
  • Orientation to unit rules
  • Orientation to daily structured group programming
  • Psychological testing (as indicated)
Can I have visitors during my stay at Rockford Center?

Visitors (ages 12+) are welcome during your stay, according to the following guidelines:

  • All visitors will be required to sign in for visits as well as show photo identification. Visitors will be taken from our main lobby in 15 minute increments. To ensure a full visit, visitors should arrive 15 minutes prior to visitation to sign in and receive a guest badge. Children 12 and under will not be permitted to visit.
  • Adult Units:

    Middle Unit– ext 414
    Sunday 1:45pm-2:45pm
    Friday    7:00pm-8:00pm

    End Unit – ext 401
    Monday 7:00pm-8:00pm
    Saturday 2:00pm-3:00pm

    Stabe Unit– ext 445
    Tuesday  7:00pm-8:00pm
    Saturday  4:00pm-5:00pm

    Recovery Unit – ext 802
    Wednesday 7:00pm-8:00pm
    Saturday  1:45pm-2:45pm

  • Geriatric – ext 467
    Monday-Friday 5:30pm-7:30pm
    Saturday 11:00am-12:00pm

  • Adolescent Unit – ext 425 or 467
    Tuesday & Thursday  7:00pm-8:00pm
    Sunday 1:45pm-2:45pm

  • Child Unit – ext 362 or 363
    Monday-Friday  4:45pm-5:45pm
    Weekends 11:45am-12:45pm

For Adolescent and Child Units – immediate family member only. Siblings (13 and over) visit on Saturday only.