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Who Can Refer to Rockford Center?

ANYONE can refer to Rockford Center. Rockford Center frequently receives referrals from:

• Mental Health Professionals
• Medical Professionals
• Employee Assistance Professionals
• Educational Professionals
• Community Agencies
• Clergy
• Friends and Family
• Former Patients of Rockford Center.

If you would like more information, call the Rockford Center at 302.996.5480 or toll-free at 866.847.4357.

If I Have A Problem On A Weekend Or Evening, How Do I Contact Rockford Center?

Call Rockford Center’s Assessment Referral Center any time, day or night! The Assessment Referral Center is open 24-hours a day, 7 days a week to take your phone calls, do assessments and facilitate admissions.

Will My Insurance Company Pay For The Services?

Rockford Center has contracts with most major insurance companies and managed care organizations. If you are uncertain whether your insurance will cover the cost of treatment, you may contact Rockford Center at 302.996.5480 or 866.847.4357 for assistance.

What Should I Bring With Me to Rockford Center?

In the event that inpatient admission is necessary, you may want to bring the following items with you to Rockford Center:

• Current identification and insurance cards
• Overnight personal care items including shampoo/conditioner, toothbrush, toothpaste, deodorant, hair comb & brush, body lotion
• All current medications
• Casual clothing
• Comfortable shoes without laces
• Small amount of money for small purchases (i.e. cigarettes, snacks, stamps and personal items)

Do Not Bring:

• Televisions, radios, CD players, or electronic games
• Jewelry
• Any substances that contain alcohol, drugs, or other substances that could be abused
• Tight fitting or short cut clothing, shirts with inappropriate slogans or revealing slumber wear
• Food or beverage of any kind
• Cellular Phones
• Shoes with laces
• Purses, or handbags of any kind
• Medications (illegal, prescription or over the counter)
• Glass items
• Lighters or matches
• Plastic bags, or hangers
• Scissors, knives, razors, sharp objects or weapons of any kind
• Metal files, picks, nail clippers
• Safety pins or straight pins
• Electronic devices, including cell phones, pagers, ipods, cameras, computers, tape recorders, radios, hairdryers, curling/straightening irons, CDs, etc.
• Belts, suspenders, scarves, ties, shoelaces or strings in any clothing item, hats
• Blankets, pillows, stuffed animals (child unit only), towels, washcloths
• Aerosol sprays, spray bottles or canisters (including perfume or body sprays)
• Makeup (exception: adults may have powder foundation without mirror and lipstick)
• Jewelry (exception: wedding rings, religious items, or post earrings)
• Footwear: heeled shoes or boots of any kind (exception: adults may wear slippers or flat laceless shoes/sneakers; adolescents may only have slippers)
• Underwire from bra
• Thong underwear (exception: adults may have at discretion of staff)
• Any items considered to be potentially dangerous by staff
• ANY ITEMS CONSIDERED TO BE UNSAFE OR VALUABLE ARE TO BE SENT HOME WITH FAMILY MEMBERS.
• ROCKFORD CENTER WILL ONLY ASSUME RESPONSIBILITY FOR THOSE ITEMS DEPOSITED IN THE SAFE.

If you are in need of treatment or have a question, call Rockford Center’s Assessment Referral Center at 302.996.5480 or toll-free at 866.847.4357.

Will My Family Be Involved in Treatment?

Family education and family therapy are essential components of the program and recovery. Prospective clients and their families are informed of the expectations of family participation prior to admission to the program.

Do I Have To Participate In My Treatment Plan?

All individuals are expected to actively participate in their own treatment. Your involvement and willingness to work with the staff of Rockford Center are crucial elements of treatment. Rockford Center staff also encourages the involvement of family members in the treatment process.