ROCKFORD CENTER’S 24-HOUR ASSESSMENT REFERRAL CENTER
302.996.5480 or toll free at 866.847.4357

When mental health and/or substance abuse issues arise, help is on hand 24 hours a day, seven days a week at Rockford Center’s Assessment Referral Center (ARC). No appointment or referral is needed.

ARC is staffed with highly trained behavioral healthcare professionals, including social workers, nurses, and counselors, who provide immediate access to confidential help – free of charge. Whether conducting telephone screenings or face-to-face assessments, ARC’s behavioral healthcare specialists work as a team to develop and initiate the recommended course of treatment.

Our comprehensive assessments include:

• Evaluation of the presenting problem
• Mental health and substance abuse history
• Current mental status examination
• Safety assessment
• Level of care determination
• Financial considerations
• Plan of action, including referrals for ongoing support

ARC’s services are responsive to the needs of individuals, families, and professionals. To ensure access to the high quality of help provided by Rockford Center, we accept most insurance plans, including HMO's, PPO's, and other managed care plans. Also, we are Medicaid, Medicare, and Champus approved.

*We do not provide transportation for assessment or admission.

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INPATIENT SERVICES FOR ADULTS, ADOLESCENTS, AND CHILDREN

When individuals experience acute behavioral health symptoms and need intensive inpatient care, Rockford Center provides a safe, secure environment where patients will receive the highest quality of care. Our experienced professional staff combine compassion with skill, closely monitoring behavior and medication, consistently tending to the needs of each patient.

Our multidisciplinary treatment plans are specially designed to meet the differing needs of adults, adolescents, and children. We have expanded our adult services in order to provide unique care management for older adults who require specialized treatment in our Progressions program. In all cases, inpatient treatment plans encourage and incorporate family involvement.

Our Adult Inpatient Services include:

• Comprehensive individual assessments
• Daily structured therapeutic programming
• Patient education
• Allied therapies, including art and music therapy
• Personalized discharge and aftercare plans
• Follow up with outpatient providers
• Co-Occurring treatment programming

We tailor our Adolescent Inpatient Services to meet the unique needs of individuals from 13 to 18 years of age. The program goal is to help adolescents and their families clarify problems and issues, opening the way to personal growth and family stability. We help strengthen self confidence in a structured environment that promotes skill building and helps youth develop and strive for realistic expectations that will lead to healthier relationships and a more fulfilling life.

Children’s Inpatient Services are also tailored to meet the special needs of very young individuals, five to 12 years of age, who have acute psychiatric or behavioral problems.

Both Adolescent and Children’s Inpatient Services include:

• Daily group therapy and skills training
• Family sessions
• Academic instruction, provided by on-site certified teachers, two hours each day and in coordination with the home school so students are not considered “absent.” During summer months, Rockford Center provides educational enrichment programs.
• Allied therapies, including art and music therapy
• Communication and follow up with school personnel and outpatient therapists
• Personalized discharge and aftercare plans

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PARTIAL HOSPITAL PROGRAMS FOR ADULTS, ADOLESCENTS, AND CHILDREN

Anyone who needs support in transitioning from inpatient psychiatric care or requires more intensive services than those offered in traditional outpatient therapy will benefit from Rockford Center’s Partial Hospital Program.

The Partial Hospital Programs are tailored differently for adults, adolescents, and children to ensure that activities and therapies reflect the specific stage of life needs of each individual. Transitions, the Adult Partial Hospital Program, is offered weekdays from 9:00 a.m. to 3:00 p.m., providing intensive therapeutic assistance for individuals who need support as they strive to achieve a satisfying and productive life at home, in the work place, and in the community.

Program elements include:

• Comprehensive individual assessments
• Daily psycho-educational and group therapy as well as skills training
• Allied therapies, including art and music therapy
• Co-Occurring treatment programming

• Individual and group therapy
• Family sessions
• Academic instruction, provided by on-site certified teachers, two hours each day and in coordination with the home school so students are not considered “absent.” During summer months, Rockford Center provides educational enrichment programs.
• Allied therapies, including art and music therapy
• Transportation for the Partial Hospital Programs may be available to and from Rockford Center, upon request.

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CO-OCCURRING TREATMENT PROGRAMMING

The treatment program is incorporated in both inpatient and partial services and is designed to meet the complex and unique needs of adults who have mental health issues combined with problems related to substance abuse.

Services for patients who come to Rockford Center for Co-Occurring Treatment include:

• A comprehensive assessment and evaluation by a Certified Alcohol and Drug Counselor to assess the scope of their addiction and related mental health issues
• Group therapy by professionals who specialize in dual diagnosis treatment
• Family sessions
• Psycho educational group activities, including videos, lectures, discussions, and workbook materials.

Core treatment goals include an increased understanding of dual diagnosis and broader knowledge about the changes needed to promote healing and recovery.

Our team of specialists addresses:

• Disease concept
• Cross addiction
• Relapse prevention
• 12-step self-help groups
• Denial
• Communication and assertiveness training
• Leisure activities and stress management
• AIDS and chemical abuse
• Aftercare

Co-Occurring Treatment at Rockford Center supports the 12-step approach to treatment and includes Alcoholics Anonymous and Narcotics Anonymous involvement. All patients who participate in the Co-Occurring component of treatment are strongly encouraged to attend meetings upon completion of Rockford Center’s program.

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Progressions: A GERIATRIC BEHAVIORAL HEALTHCARE PROGRAM

When older adults experience a sudden change in their mental or behavioral health, those who care for them — from family and friends to referring physicians and social workers — can turn to Rockford Center's Progressions program for quality short-term stabilization services.

Rockford Center's Progressions program is designed to help adults who are generally 65 years of age and older regain their mental health, by providing a therapeutic program tailored to meet each patient's specific needs.

Easy Access to Progressions

The first step in determining if an older adult can benefit from receiving care through the Progressions program is to call Rockford Center's Assessment Referral Center (ARC) at 302-996-5480. ARC is staffed 24-hours a day, seven days a week.

Upon receiving a call, ARC's professional assessment counselors will take information and consult with our nursing and medical staff to determine if Progressions is the most suitable treatment option.. If so, the ARC counselor will schedule an assessment. If during the assessment it is determined that inpatient care is indicated, the ARC counselors will be responsive to that need and arrange for admission on a timely basis.

Because Progressions focuses on short-term stabilization, we do not accept patients who need skilled nursing care (require feeding tubes, IV's, or catheters).

Our primary goal is to assess each patient's needs and make appropriate clinical recommendations. That is why our staff of experienced, highly-trained behavioral healthcare professionals, including psychiatrists, social workers, nurses and counselors conduct a comprehensive multi-disciplinary assessment. that determines the patient's daily routine and therapeutic activities.

The Progressions plan of care may include a variety of structured physical and creative group activities that help to control symptoms, orient and re-motivate the patient, encourage the highest level of independence possible, and enhance self-regard.

Each day may include reminiscence and relaxation exercises, music and art therapies, as well as other leisure time activities. We schedule administration of medication, snacks, meals, and frequent hygiene breaks into each day.

Our nursing staff is specially trained in providing geriatric care. They are experienced in providing assistance with Activities of Daily Living (ADL), mobility, fall prevention, nourishment/hydration, and interventions used for making patients feel more comfortable and secure. We treat every patient with respect, dignity, and compassion. Caregiver support and education are integral to all treatment plans.

Progressions provides a welcoming, therapeutic, spacious, and safe environment which is located in a separate part of our Adult Inpatient Services area. Bedrooms and bathrooms are newly renovated and wheelchair accessible. Visitors are welcomed here on a flexible schedule that includes both afternoon and evening hours, and special arrangements can be made when needed. Clergy may visit at any time.

To help ensure access to the high quality of care and treatment provided by Progressions, we accept most insurance plans, including HMO's, PPO's, and other managed care plans. Also, we are Medicaid, Medicare, and Champus approved.

*We do not provide transportation for assessment or admission. We will make every effort to assess a person's appropriateness for Progressions by telephone before requesting that transportation arrangements be made.

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